Delivery, Sales Tax & Returns info 

(UK) Domestic Shipping

– Services used : Royal Mail 2nd Class (FREE) OR Royal Mail Tracked 24 (£3.80)

– Estimated Delivery Times for 2nd Class ranges from 1 to 4 days, typically arriving 2 days after dispatch. Delays may occur around peak seasons, bank holidays and potential postal suspensions. 

– Estimated delivery times for Tracked 24 are usually the next working day after dispatch.

– Tracking : Royal Mail 2nd Class is a Non-tracked service, however royal mail does electronically scan the parcel upon delivery for proof of delivery as of 2025.

– Royal Mail Tracked 24 is tracked throughout its journey and tracking information is provided with your dispatch notification (email from us) upon completion of your order.

– Please note that all deliveries are subject to potential delays and M99plugs have no control over the third party delivery service hired to complete the delivery.

Overseas Shipping

– Services used : Royal Mail Standard Mail & Royal Mail Tracked Shipping. (prices vary depending on location)

– Estimated Delivery Times are usually between 3-14 business days depending on location and chosen service. Delays may occur around peak seasons, bank holidays and potential postal suspensions or random customs checks. ongoing changes by various governments introducing new tariff and customs procedures are likely to affect most countries delivery times. The maximum time frame this service may take can be up to 21 business days in some countries and states.

– Royal Mail Standard Mail – This is a non-tracked Service and does not offer compensation in case of any loss (this is a lower cost service which is successful 99.9% of the time but we will be unable to replace orders delivered with this service if lost in transit). Delivery times are between 4 and 14 business days, we hold no responsibility for delay beyond average time frames under this service. please see further information below regarding parcel loss or damage under this service.

– Royal Mail Tracked Shipping – This service is monitored throughout its journey and tracking information is provided with your dispatch notification (via email) upon completion of your order. Typically delivers within 3 – 7 business days. we will cover an parcel loss or damage upon proof of such issue.

– Please note that all deliveries are subject to potential delays and M99plugs have no control over the third party delivery service hired to complete the delivery.

Packaging & Other Information

– If your order is large and happens to exceed the postage weight class, we cover any additional costs, you will only pay the standard shipping fee.

– All orders are boxed securely in recyclable packaging. 

– All custom plugs and M99plugs products are made in controlled conditions and packaged in heat sealed waterproof, airtight packaging.

– Every parcel includes a discount code for your next order.

Returns, Refunds & Exchanges

At M99plugs, we strive to ensure you are completely satisfied with your purchase. If not, here’s everything you need to know about returning your order:

1. **Return Window** You have 14 days from the day you receive your item to request a return. Don’t forget, after your return request is accepted, you have another 14 days to make sure the item has made it back to us. So, act fast!

2. **DON’T OPEN THE PACKET**Condition Counts** To get a full refund, just make sure the item is sent back in its original, sealed packaging and with no damage. It’s as simple as that! Any items in packaging that has been opened or resealed, will not be eligible for refund.

3. **Shipping’s on You** Please note that return shipping costs will need to be covered by you. Make sure to choose a reliable shipping method as we hold no responsibility for any items lost or damaged on their way back to us.

4. **Refund Process** Once we receive your returned item and confirm it’s all good, we’ll zap your refund straight back to the original payment method. Easy! Refunds are usually fairly quick but can take up to 5 business days to process. IF our refund does not arrive back to the original payment method within 5 business days, please get in touch with your banking provider.

5. **Not eligible for return/exchange** 

– If you made your purchase at full price, with a discount code or during a sale, you can return it for a refund providing it meets the criteria above.

– Any custom orders or orders placed with alterations made to the design of the plugs are not eligible for refund. All customised orders are final and non refundable.

– Gift certificates and items purchased with gift certificates are not eligible for refund/return.

6. **Exchanges** If you wish to exchange your order, simply follow the return process. Once the item is returned and you have been issued a refund, you can place a new order.

Received the wrong item from M99plugs? No worries!

If it is the wrong size, Just snap a clear photo of the item sitting on the mm (millimeter) side of a ruler, displaying its widest point of the flares in millimeters. OR if it’s the wrong plug entirely, just a photo will do. If we can clearly see the mistake from your photo, there’s no need to return the item. We’ll craft your order again and dispatch a replacement within 6 business days of confirming there has been an issue with your order. 

Please note: only an exact replacement of the original order will be issued. No alterations of any kind can be requested on replacement items in the case of replacements being made as a result of a mistake with your original order on our part.

Thanks for choosing M99plugs! If you need help or have any questions, our team is always here to support you. We do our best to ensure all of our customers receive exactly what they ordered and with as much care as possible.

Parcel Did Not Arrive?

If your parcel has not arrived, the first thing to do is get in touch with us. This can be done via the account page or the contact us page found in the navigation of the M99plugs website.

Be sure to include your order number Name and full delivery address so we can assist you as promptly as possible. 

Any domestic mail sent within the UK that may be lost is all trackable and therefore we can issue a replacement and secure the funds to cover it from royal mail after making a claim.

Any mail sent internationally using the standard mail service may not be replaced (this is a lower cost service which is successful for delivery 99.9% of the time but we may not replace orders not delivered with this service as it provides no proof of delivery). However we still urge all customers to get in touch if a parcel has not arrived after 21 days for international mail. 

Thank you for choosing M99Plugs! If you have any questions or need further assistance, go to our frequently asked questions article in our ‘Learn more’ area.

Product Prices Throughout the website

As we are a UK based business, our prices are set in British Pounds Sterling (GBP).

When entering our website, our website will recognise our location and apply the appropriate currency for your location. If your currency is not offered, prices will display in GBP.

At any time you can select which currency you wish to view the website in by scrolling down to the footer menu and selecting your chosen currency.

Orders placed in GBP will be charged at our standard price set in GBP (if your bank currency is different from GBP, your bank will apply their own conversion rate to your purchase made in GBP)

Orders placed in other currencies (EUR, USD CAD, AUS) are charged at the current exchange rate as updated every 12 hours. This means the prices you see in these currencies may vary if you leave the website for more than 12 hours.

Orders placed in alternate currencies also carry a fee of 2.5% of your order total.

Customs Duties & Sales Taxes Information

At M99plugs, we aim to be transparent about all costs associated with your order. Please read the following information carefully, as it outlines our approach to customs duties, sales taxes (including VAT/GST), and other import fees depending on your delivery location.

For Orders Shipped within the United Kingdom (UK):

• Currently, VAT (Value Added Tax) is not charged on orders shipped within the UK. We continuously monitor our sales volume and will begin charging VAT on UK orders if and when we approach the mandatory registration threshold set by HMRC. Should this change, we will update this policy accordingly.
• The price you see is the price you pay for orders within the UK, assuming no future changes to our VAT registration status.

For Orders Shipped to the European Union (EU):

• For all orders shipped to EU destinations, M99plugs is registered under the Import One Stop Shop (IOSS) scheme. This means that VAT is calculated and collected at the time of your purchase directly through our website.
• The VAT amount will be clearly displayed during checkout and included in your total payment.
• By collecting VAT via IOSS, your order should arrive at your EU address without further VAT charges or significant customs delays upon delivery, as the VAT has already been paid and remitted by M99plugs.
• We use PDDP shipping services, all customs handling fees and the flat 3EUR fee due for parcels going to the EU is paid by us.

For Orders Shipped to the United States (US):

• For orders shipped to the United States (US), we use a service that collects import duties/tariffs at the time of shipping, ensuring these costs are covered upfront by M99plugs. This means you should not face additional charges for these specific import duties upon delivery.
• However, please be aware that local sales taxes (state sales tax) are not collected by M99plugs at the point of sale.
• Depending on your specific state’s laws, you, the customer, may be responsible for paying sales or “use” tax directly to your state taxing authority via the delivery service. These fees, if applied, are typically collected by the courier prior to, or upon delivery. We recommend checking your local state’s regulations regarding online purchases. MOST LOCATIONS ARE NOT CHARGED since the PDDP shipping rules came into effect.

For Orders Shipped to Canada and All Other International Destinations:

• For orders shipped to Canada, Australia, and any other international destination outside the UK, EU, and US, the prices displayed on our website do not include any local sales taxes (including GST/HST/PST), import duties, customs fees, or other charges that may be levied by your country’s customs authorities.
• You, the customer, are solely responsible for paying any and all such charges upon delivery or before customs clearance. These charges are imposed by your local government and are beyond our control.
• Please note that customs procedures can occasionally cause delays in delivery.
• We recommend contacting your local customs office for more information on potential duties and taxes applicable to imports from the UK.

For Orders Shipped to AUSTRALIA:

• For Parcels being sent to AUS, most parcels with a value under 1000AUD are not charged additional country or state sales tax upon delivery.

To date, we have never had a single case of an customer being double charged or overcharged for sales tax and duties. We take this very seriously and ensure that no customer is asked to pa more than is due either at the checkout or with regards to an additional in country fees.